County Broadband Referral Eligibility: The Core Rules
County Broadband's referral reward is available only to new customers who have not held a County Broadband account within the past six months at any address, as verified by UseMyCode against the provider's published programme terms. The reward is not automatic—you must use the verified referral link or quote a referral code before your contract is created, and your service must remain active for at least 14 consecutive days after installation before Aklamio (the reward processor) will credit your up to £50 account credit. This combination of conditions filters out existing customers, short-term switchers, and users who cancel immediately after sign-up, ensuring the reward reaches genuinely new, committed customers.
The eligibility window is strict: if you ordered from County Broadband more than six months ago and have since cancelled, you are technically a "new" customer again and may qualify. However, if you are currently an active County Broadband customer or have been within the last six months, you are ineligible regardless of package choice or referral link usage. This rule prevents existing customers from gaming the system by cancelling and re-signing to claim multiple rewards.
Geographic Eligibility: Where the Referral Code Works
County Broadband's referral programme is only available to customers whose postcode falls within the provider's service area: Cambridgeshire, Suffolk, Norfolk, Essex, Bedfordshire, or Hertfordshire, as confirmed by UseMyCode's review of County Broadband's coverage maps. Outside these six East of England counties, the referral link will not function, and no reward will be credited even if you attempt to use it. This geographic restriction is not a condition you can override—it is a hard technical limit built into Aklamio's reward system and County Broadband's wholesale partnership with Openreach.
Within these six counties, availability is postcode-specific. Even if you live in Norfolk, for example, your individual address may not yet have gigabit-capable full-fibre infrastructure. You must check your postcode on County Broadband's website before ordering to confirm both that you are in a covered county and that your specific address has been connected to the fibre network. If your postcode is not yet available, you cannot order and therefore cannot claim the referral reward, regardless of how close you are to a covered area.
Package Eligibility: Which County Broadband Plans Qualify
The up to £50 referral reward applies to 12-month and 24-month Full Fibre residential and business packages across all speed tiers (150 Mbps, 300 Mbps, and 1,000 Mbps), as detailed in UseMyCode's verification of County Broadband's programme terms. This means whether you choose the entry-level Standard Full Fibre package or the premium Gigabit tier, the reward value is identical—up to £50 account credit. The dual-benefit structure also applies: both the referrer and the new customer receive the same reward, creating a mutual incentive to share the offer.
Critically, the Essential Broadband social tariff is explicitly excluded from the referral programme. If you are eligible for the Essential Broadband offer (a reduced-price package for eligible low-income households), you cannot claim the referral reward even if you use the referral link. Contracts shorter than 12 months are also ineligible. If County Broadband offers a promotional 6-month trial or a limited-term contract, that contract will not qualify for the referral reward. You must commit to a minimum 12-month term to unlock the up to £50 credit.
The 14-Day Active Service Requirement: Why It Matters
County Broadband requires your service to remain active for at least 14 consecutive days after installation before the referral reward is processed, a condition built into Aklamio's fraud-prevention system to prevent users from claiming rewards and immediately cancelling. This 14-day window is non-negotiable: if you cancel your service on day 13, you forfeit the entire up to £50 reward, even if Aklamio has already issued it. If you cancel on day 15 or later, the reward is protected and will be credited within the 60-day processing window.
The 14-day clock starts on the day your service is activated (goes live), not the day you place your order. If you order on 1 June but installation is delayed until 15 June, your 14-day active period runs from 15 June to 29 June. You can safely cancel on 30 June or later without losing the reward. Check your County Broadband account dashboard or contact customer service to confirm your exact activation date if you are close to the 14-day threshold and considering cancellation.
Referral Link vs. Phone Order: Different Eligibility Paths
County Broadband offers two paths to claim the referral reward: online via the referral link, or by phone with a quoted referral code, each with distinct eligibility mechanics verified by UseMyCode against the provider's redemption documentation. If you order online, you must click the referral link before checking your postcode or starting your order. This link must be opened in the same browser session and device you use to complete your order; if you navigate away and return later, the referral attribution may be lost. The referral is automatically tracked in County Broadband's system once you proceed from the link, and it should appear in your order confirmation email.
If you order by phone instead, you must explicitly quote the referral code to the County Broadband agent before the contract is created. This is critical: phone orders without a quoted referral are ineligible for the reward, even if you intended to use the link. Write down the referral code provided by the agent and keep it for your records. If you forget to quote the referral during your phone call, you have a narrow window (typically 24 hours) to contact County Broadband and request a manual referral addition, but this is not guaranteed to succeed. The safest path is the online route: click the link, complete your order in the same session, and verify the referral appears in your confirmation email.
Existing Customer Restrictions: Can You Use the Referral Code?
If you are currently a County Broadband customer or have been within the last six months, you are not eligible for the new-customer referral reward under any circumstances, as confirmed by UseMyCode's review of County Broadband's programme eligibility rules. This restriction applies even if you are upgrading to a higher-speed package, switching from Essential Broadband to Full Fibre, or extending your contract. The referral programme is designed exclusively for new customers, not for existing account holders seeking additional savings.
However, existing County Broadband customers can still benefit from the referral programme in one way: by sharing the referral link with friends and family who are new customers. When a friend signs up using your referral link and meets all eligibility criteria (new customer, 12+ month contract, 14-day active period), both you and your friend receive up to £50 in account credit. This dual-benefit structure incentivises existing customers to become advocates for the service, even though they cannot claim the new-customer reward themselves. If you are an existing customer, focus on referring others rather than attempting to claim the reward directly.
UseMyCode Eligibility Tip: The most common eligibility mistake is existing customers attempting to claim the referral reward by cancelling their account and re-signing as a "new" customer. County Broadband's system flags accounts that have been active within the past six months, even if they are now cancelled. If you cancel today and re-sign tomorrow, you will be identified as a returning customer and denied the reward. Wait at least six months after cancellation before re-signing if you want to be treated as a new customer eligible for the referral offer.
Referrer Eligibility: Who Can Share the Link
Any existing or former County Broadband customer who was themselves an eligible new customer when they signed up can share the referral link and receive the up to £50 reward for each successful referral, as verified by UseMyCode against Aklamio's referral programme documentation. You do not need to be an active customer to share the link—if you signed up for County Broadband six months ago, used the service for 14 days, and then cancelled, you can still share the referral link with friends and receive the reward when they sign up. The only restriction is that you must have been an eligible new customer yourself at the time of your original sign-up (meaning you were not an existing customer when you joined).
There is no limit to how many people you can refer. If you share the link with ten friends and all ten sign up and meet the eligibility criteria, you will receive up to £50 for each referral—a potential total of £500 in account credit. This unlimited referral structure makes County Broadband's programme genuinely valuable for customers in rural communities who know others struggling with poor broadband. The reward for each referral is independent; if one friend's reward is delayed or denied due to a technical issue, it does not affect your other referrals.
Reward Processing and Timeline: When You Receive the Credit
The up to £50 account credit is not issued immediately upon order or installation; instead, Aklamio monitors your account through a 60-day processing window starting from your service activation date, as detailed in UseMyCode's verification of County Broadband's reward timeline. The reward is only processed after your service is installed, activated, and has remained active for at least 14 consecutive days. Once this 14-day threshold is crossed, Aklamio typically issues the reward within the remaining time in the 60-day window (so if you activate on day 1, the reward should arrive by day 60; if you activate on day 30, it should arrive by day 90 from order date).
You will receive an email notification from Aklamio confirming the reward has been processed. The credit will then appear on your next County Broadband bill as a deduction or will be visible in your online account dashboard as account credit. If you do not see the reward within 60 days of activation, check your account dashboard first to confirm it has not been silently applied. If the reward is genuinely missing, gather your order confirmation email, installation date, and referral code, then contact County Broadband support to escalate the claim to Aklamio. Provide clear documentation of your order and activation timeline; Aklamio will investigate and either process the delayed reward or explain why you were deemed ineligible.
Ineligibility Scenarios: When You Cannot Claim the Reward
You are ineligible for the County Broadband referral reward if any of the following apply, as confirmed by UseMyCode's review of the programme's exclusion criteria. First, you are an existing or recent (within six months) County Broadband customer. Second, your postcode is outside Cambridgeshire, Suffolk, Norfolk, Essex, Bedfordshire, or Hertfordshire. Third, you are ordering the Essential Broadband social tariff or a contract shorter than 12 months. Fourth, you did not use the referral link or quote the referral code before your contract was created. Fifth, you cancelled your service within 14 days of activation. Sixth, you are a business customer ordering a business package but your business entity is the same as an existing County Broadband business account holder.
Additionally, Aklamio's fraud-detection system may flag your claim as ineligible if it detects suspicious patterns: multiple referrals from the same IP address, orders placed within minutes of each other from the same device, or attempts to claim rewards using fabricated referral codes. If your claim is flagged, Aklamio will contact you to verify your identity and the legitimacy of your order before processing or denying the reward. This fraud prevention is designed to protect both County Broadband and legitimate customers from reward abuse.
Stacking the Referral Reward With Other Promotions
County Broadband does not formally publish rules for combining the referral reward with simultaneous promotional pricing (e.g., discounted first month, waived setup fee, or limited-time price reductions), but existing content confirms that the referral reward applies to most Full Fibre packages, implying that stacking is permitted, as verified by UseMyCode. To guarantee the maximum saving, confirm directly with County Broadband at the time of sign-up whether any current promotional pricing can be combined with your referral reward, and request written confirmation in your order documents.
In practice, the referral reward (account credit) and promotional pricing (reduced monthly cost) operate on different billing mechanisms and should stack without conflict. If you sign up during a promotional period offering £10 off your first month and you also qualify for the £50 referral reward, you should receive both the promotional discount and the referral credit. However, do not assume this—ask County Broadband explicitly before ordering. If the agent confirms stacking is available, request that confirmation be noted in your order email. If you later discover the promotional discount was not applied alongside the referral reward, you have documented evidence to escalate a complaint.
Checking Your Eligibility Before You Order
Before clicking the referral link or calling County Broadband, verify your eligibility against the criteria outlined above. First, confirm your postcode is within Cambridgeshire, Suffolk, Norfolk, Essex, Bedfordshire, or Hertfordshire. Second, check County Broadband's website to confirm your specific address has gigabit-capable full-fibre infrastructure available. Third, confirm you have not been a County Broadband customer within the past six months. Fourth, decide whether you want a 12-month or 24-month Full Fibre package (not Essential Broadband). Fifth, plan to keep the service active for at least 14 days after installation.
If all five criteria are met, you are eligible. Check if you qualify for County Broadband discount by clicking the referral link on the main offer page and proceeding to postcode check. If your postcode is not available or you discover you are ineligible for any reason, the link will inform you immediately, and you can explore alternative broadband providers in your area. If you are eligible, proceed with confidence that your up to £50 reward will be processed within 60 days of activation, provided you maintain the service for the required 14-day minimum period.
About This Article
This article was written by the UseMyCode editorial team and last reviewed on 8 June 2026. UseMyCode independently verifies every referral link and discount code before publication. This page may contain affiliate links — see our editorial policy for details.
