Community Fibre's Relocation Policy: What Happens When You Move Address
Community Fibre permits customers to relocate within its London FTTP coverage area without triggering early termination fees, provided the new address is within an active service zone and you notify the company before moving. Moving outside London or to an uncovered postcode within Greater London results in contract termination charges equivalent to the remaining contract value, minus a credit for the time served.
The relocation process is not automatic — you must contact Community Fibre's customer support team at least 14 days before your moving date to request a transfer. Community Fibre will check whether your new postcode is within its network. If coverage is confirmed, the company will arrange a new installation appointment at the new address, typically within 7 to 14 days of your move-in date. Your contract terms (price, speed tier, contract length) remain unchanged; you simply continue your existing agreement at the new location.
If your new address falls outside Community Fibre's coverage zone, you have two options: accept early termination (paying the break fee) or request a temporary suspension of service while you remain within the contract period. Suspension is not guaranteed and is subject to Community Fibre's approval; it is typically offered only for short-term relocations (e.g. temporary work assignments lasting 3 to 6 months).
Early Termination Fees: How Much Does It Cost to Break Your Community Fibre Contract?
Community Fibre's early termination fee is calculated as the total remaining contract value minus a credit for the time you have already paid. The formula is straightforward: if you have a 24-month contract at £40 monthly (£960 total), and you break the contract after 12 months, you owe 12 months of remaining payments (£480). There is no additional penalty or administration charge — the break fee is simply the pro-rata cost of the remaining contract period.
For example, a customer on a 12-month contract at £35 monthly (£420 total) who moves after 6 months owes £175 (6 remaining months × £35). A customer on a 24-month contract at £50 monthly (£1,200 total) who moves after 18 months owes £300 (6 remaining months × £50). The fee is deducted from your final bill or charged separately, depending on Community Fibre's billing process at the time of termination.
Community Fibre does not charge a separate "early exit fee" or "administration charge" on top of the remaining contract value — the break fee is purely the outstanding service cost. However, if you have an outstanding balance on your account (unpaid bills, installation charges not yet settled), these will be added to your final invoice. Confirm your exact break fee with Community Fibre's customer support team before accepting termination, as the calculation depends on your specific plan price and the exact date of contract end.
Five Things You Should Know Before Moving with Community Fibre
Understanding Community Fibre's relocation terms before you sign up can prevent costly surprises if your circumstances change. The following five points cover the most critical relocation scenarios and contract implications.
1. You Must Notify Community Fibre at Least 14 Days Before Moving. Community Fibre requires advance notice of any address change. If you move without notifying the company, your service may be disconnected at your old address, and you could face additional charges for service interruption or reconnection fees at your new location. Contact Community Fibre's customer support team (via phone, email, or your online account portal) at least two weeks before your moving date. Provide your new postcode and moving date; the company will check coverage and confirm whether relocation within the network is possible.
2. Relocation Within London Coverage Is Free; Moving Outside London Triggers Full Break Fees. If your new address is within Community Fibre's active FTTP coverage area (London boroughs including Hackney, Tower Hamlets, Islington, Newham, Hounslow, and others), relocation is free — you simply transfer your contract to the new address with no additional charges beyond your standard monthly fee. However, if you move to a postcode outside Community Fibre's network (anywhere outside London or to an uncovered area within Greater London), you must terminate your contract early and pay the pro-rata break fee for the remaining contract period. This fee can range from £100 to £600+ depending on your plan price and how much contract time remains.
3. Your Contract Terms Do Not Change When You Relocate Within Coverage. When you move to a new address within Community Fibre's network, your existing contract (price, speed tier, contract length, no mid-contract price rise guarantee) transfers in full. You do not need to sign a new contract or renegotiate terms. Your monthly bill remains the same, and your contract end date does not reset — you continue counting down to the original contract expiry date. This is a significant advantage: if you have 8 months remaining on your contract and relocate within London, you still have 8 months remaining at the new address, not a fresh 12 or 24-month term.
4. Installation at Your New Address May Incur a Separate Charge. When you relocate within Community Fibre's coverage area, the company will schedule a new FTTP installation at your new address. Installation fees typically range from £29 to £49 depending on the complexity of the connection (whether the property already has FTTP infrastructure in place or requires new cabling). This installation charge is separate from your early termination fee (if applicable) and is added to your account. Confirm the installation fee with Community Fibre when you notify them of your move; some properties may have zero installation cost if the infrastructure is already in place.
5. Your £50 Referral Voucher Is Not Affected by Relocation Within Coverage. If you received a £50 Giftcloud voucher as a new customer and later relocate within Community Fibre's network, the voucher remains valid and is not forfeited. The voucher is a one-time reward delivered to your email address and is independent of your service location. However, if you terminate your contract early (due to moving outside coverage), the voucher is not refunded or reversed — it is yours to keep. Conversely, if you have not yet received your voucher at the time of relocation, Community Fibre will continue to process and deliver it to your email address after the 60 to 90-day activation period, regardless of your address change.
UseMyCode Tip: Before signing up for Community Fibre, use the postcode checker on the company's website to confirm coverage not only at your current address but also at any address you might move to within the next 12 to 24 months. If you are planning a house move outside London within your contract period, factor in the early termination fee (typically £200–£600) when comparing Community Fibre to competitors. For customers with high mobility, a shorter 12-month contract minimises break fee exposure compared to a 24-month term.
What Happens to Your £50 Referral Reward When You Move
Community Fibre's £50 Giftcloud voucher is a one-time customer acquisition reward that is delivered to your email address within 60 to 90 days of service activation. Once the voucher is claimed and delivered, it is entirely separate from your broadband service contract and cannot be revoked, forfeited, or reversed due to relocation, contract changes, or account closure.
If you relocate within Community Fibre's coverage area and your service continues uninterrupted, the voucher remains valid and usable. If you have not yet received your voucher at the time of relocation, Community Fibre will continue to honour the reward and deliver it to your registered email address once the 90-day validation period expires. The voucher delivery is tied to your account and email, not your service address, so moving house does not affect the timeline or eligibility.
If you move outside Community Fibre's coverage area and terminate your contract early, you are entitled to keep the £50 voucher if you have already received it. The voucher is a gift card (Amazon, Waitrose, M&S, John Lewis) and cannot be reversed by Community Fibre once it is in your possession. If you have not yet received the voucher at the time of early termination, Community Fibre's policy on whether the voucher is still delivered is unclear — contact the company directly to confirm. In most cases, if the 90-day validation period has passed and the voucher has not been delivered, Community Fibre will honour the reward even after contract termination, as the reward was earned at the time of service activation.
For referrers (existing customers who referred a friend), the same principle applies: the £50 voucher is earned when the referred customer's service goes live and is delivered within 60 to 90 days. If the referrer relocates or terminates their own contract, the voucher is not affected — it is still delivered to the referrer's email address and can be claimed independently of their service status.
Relocation Scenarios: Real Examples and Break Fee Calculations
Understanding how Community Fibre's relocation policy applies to specific situations helps you anticipate costs and plan accordingly. The following scenarios illustrate common relocation situations and the associated fees or outcomes.
Scenario A: Moving Within London Coverage (No Fee). You sign up for Community Fibre's 1Gbps plan at £40 monthly on a 24-month contract (total £960). After 10 months, you move from Hackney to Tower Hamlets, both within Community Fibre's coverage area. You notify Community Fibre 14 days before moving. Community Fibre confirms coverage at your new address and schedules a free relocation (no early termination fee). You pay a £35 installation fee for the new connection. Your contract continues for the remaining 14 months at the same £40 monthly rate. Total cost: £35 installation fee only. No break fee applies.
Scenario B: Moving Outside London (Full Break Fee). You sign up for Community Fibre's 150Mbps plan at £28 monthly on a 12-month contract (total £336). After 7 months, you relocate to Manchester for work. Manchester is outside Community Fibre's coverage area. You must terminate your contract early. Community Fibre calculates your break fee as 5 remaining months × £28 = £140. You pay £140 as your early termination fee on your final bill. Total cost: £140 break fee. Your service is disconnected at your old London address, and you must arrange broadband with a Manchester-based provider.
Scenario C: Moving Within London but Delaying Notification (Potential Complications). You sign up for Community Fibre's 3Gbps plan at £65 monthly on a 24-month contract. You move house within London but do not notify Community Fibre until 3 days after moving. Community Fibre's service at your old address is disconnected automatically (due to non-payment or service termination), and your new address is not yet activated. You may face a service interruption period and potential reconnection fees. When you finally notify Community Fibre, the company schedules a new installation at your new address (£40 installation fee). You also owe any unpaid bills from the service interruption period. Total cost: £40 installation fee + any outstanding balance. Lesson: notify Community Fibre before moving, not after.
Scenario D: Moving Outside Coverage Within 12 Months (Break Fee on Short Contract). You sign up for Community Fibre's 1Gbps plan at £45 monthly on a 12-month contract (total £540). After 4 months, you relocate to Brighton (outside coverage). You terminate early and owe 8 remaining months × £45 = £360 break fee. Total cost: £360. If you had chosen a 24-month contract instead, your break fee would have been 20 remaining months × £45 = £900 — a £540 difference. This illustrates why contract length matters for mobile customers.
How to Relocate with Community Fibre: Step-by-Step Process
If you are moving to a new address within Community Fibre's London coverage area, follow these steps to ensure a smooth relocation without service interruption or unexpected charges.
Step 1: Check Coverage at Your New Address. Use Community Fibre's postcode checker on its website to confirm that your new address is within the FTTP coverage area. Enter your new postcode and house number; the checker will return an availability status and estimated installation date. If the checker returns 'not available', your new address is outside Community Fibre's network, and you will need to terminate your contract early (triggering break fees).
Step 2: Contact Community Fibre at Least 14 Days Before Moving. Call Community Fibre's customer support team or use your online account portal to notify them of your address change. Provide your moving date, new postcode, and new address. Community Fibre will confirm coverage and provide an estimated installation date at your new location. Ask about any installation fees that may apply.
Step 3: Confirm Your Contract Terms and Break Fee (If Applicable). If your new address is outside coverage, ask Community Fibre to calculate your exact early termination fee. Confirm the calculation in writing (via email) to avoid disputes. If your new address is within coverage, confirm that your contract terms (price, speed tier, contract end date) remain unchanged.
Step 4: Schedule Installation at Your New Address. Community Fibre will offer available installation slots at your new address. Choose a date that aligns with your moving day or shortly after. Confirm the installation appointment in writing and note the engineer's contact details in case you need to reschedule.
Step 5: Arrange Disconnection at Your Old Address. Confirm with Community Fibre the exact date your service will be disconnected at your old address. Typically, this is the day before or the same day as your new installation. Ensure you have arranged alternative internet access (mobile hotspot, public Wi-Fi) if there is any gap between disconnection and new installation.
Step 6: Verify Installation at Your New Address and Confirm Billing. On your installation day, the engineer will connect your FTTP line and provide a new router. Test your connection to ensure speeds match your plan. Review your first bill at the new address to confirm your monthly rate is correct and that any installation fees are itemised. If you were charged an early termination fee, it should appear on your final bill at the old address.
Community Fibre Relocation in 2026: Our Verdict for Moving Customers
Community Fibre's relocation policy is straightforward and customer-friendly for moves within its London coverage area — relocation is free, contract terms do not change, and your £50 referral voucher is unaffected. However, the policy is inflexible for customers moving outside London: early termination fees are calculated as the full remaining contract value with no discretionary waiver, and the fee can range from £100 to £900+ depending on contract length and plan price.
For customers with stable London addresses and no plans to relocate within their contract period, Community Fibre is an excellent choice — the no mid-contract price rise guarantee and high-value £50 referral voucher make it one of the UK's most competitive full-fibre offers. For customers with high mobility or those planning to move outside London within 12 to 24 months, Community Fibre's early termination fees present a material cost risk. In these cases, a shorter 12-month contract minimises exposure, or a competitor with more flexible relocation terms (such as BT or Virgin Media, which offer nationwide coverage) may be preferable despite higher monthly costs.
If you are considering Community Fibre and expect to move house, use the postcode checker to confirm coverage at your current address and any address you might move to within your contract term. Factor in potential early termination fees (typically £200–£600 on a 24-month contract) when comparing total cost of ownership. For London-based customers with stable addresses, the referral link on our offer page delivers exceptional value — a £50 Giftcloud voucher combined with price certainty and symmetrical speeds. For mobile customers, weigh the early termination risk carefully before committing to a 24-month term.
About This Article
This article was written by the UseMyCode editorial team and last reviewed on 5 May 2026. UseMyCode independently verifies every referral link and discount code before publication. This page may contain affiliate links — see our editorial policy for details.
